1. Introduction
1.1 These Terms and Conditions (“Terms”) apply to:
a) your access to and use of our website located at www.limo-hire.net.au and any related pages or social media accounts (together, the Site); and
b) any enquiries, quotes, bookings and chauffeured transport services we provide (our Services).
1.2 The Site and Services are operated by Limo Hire of Melbourne(“we”, “us”, “our”).
1.3 By using the Site, making an enquiry, requesting a quote or booking a vehicle, you (“you”, “your”) agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Site or our Services.
2. Definitions
In these Terms:
“Booking” means a confirmed reservation for our Services, including details such as date, time, pick-up and drop-off locations, vehicle type and duration.
“Customer” means the person or entity who makes the Booking and is responsible for payment.
“Passenger” means any person who travels in a Vehicle in connection with a Booking.
“Vehicle” means any car, limousine, sedan, van or other vehicle provided by us or on our behalf to perform the Services.
3. Use of the Site
3.1 You may use the Site for lawful purposes only, including viewing information about our fleet and Services and submitting enquiries or Booking requests.
3.2 You must not:
a) use the Site in any way that is unlawful or infringes the rights of any person;
b) attempt to interfere with or disrupt the Site or its hosting servers; or
c) copy, scrape or commercially exploit any content on the Site without our prior written consent.
3.3 We may update or change the Site at any time without prior notice.
4. Quotes, Rates & Inclusions
4.1 We may provide you with an estimated rate or quote (for example, an hourly rate such as $[175] per hour for a particular Vehicle). Unless otherwise stated, quotes:
a) are in Australian dollars;
b) are based on the information you provide to us; and
c) are valid for the time period specified in the quote (or, if not specified, 14 days from the date of issue).
4.2 Unless expressly stated otherwise, our rates may:
a) be subject to additional charges such as tolls, parking fees, airport charges, special event surcharges, out-of-hours surcharges, waiting time, overtime and extra distance; and
b) be subject to a minimum hire period (for example, a minimum number of hours).
4.3 We reserve the right to correct any errors or omissions in prices and quotes at any time.
5. Bookings & Payment
5.1 A Booking is not confirmed until we:
a) have accepted your request (in writing or via our booking system); and
b) have received any required deposit or pre-payment.
5.2 You must ensure that all information provided at the time of Booking (including dates, times, addresses, number of Passengers and special requirements) is accurate and complete.
5.3 We may require a deposit or full prepayment to secure your Booking. The amount and payment terms will be advised at the time of Booking.
5.4 You must pay all invoices and charges by the due date stated. If payment is not made on time, we may:
a) suspend or cancel the Booking; and/or
b) charge interest and reasonable costs of recovery, to the extent permitted by law.
5.5 For corporate or account Customers, additional terms may apply as agreed in writing.
6. Changes, Cancellations & Refunds
6.1 If you wish to change or cancel a Booking, you must contact us as soon as possible.
6.2 Our cancellation and amendment policy (including timeframes and fees) will be notified to you at or before the time of Booking and may vary depending on the type of event or hire (for example, standard hire vs wedding or special events).
6.3 We may charge a cancellation fee where:
a) you cancel within the specified notice period (e.g. within [X] hours or [X] days of the Booking time);
b) you fail to attend at the pick-up location (“no-show”); or
c) your event or travel is changed in a way that prevents us from providing the Services as booked.
6.4 To the extent permitted by law, deposits and prepayments may be non-refundable except as required under the Australian Consumer Law (ACL) or where we cancel the Booking (other than due to your breach).
6.5 If we cancel your Booking due to circumstances within our control and cannot offer a reasonable alternative (such as a replacement Vehicle or rescheduled time), we will refund any amounts you have paid for the cancelled portion of the Booking, in addition to any rights you may have under the ACL.
7. Service Delivery, Delays & Vehicle Availability
7.1 We aim to provide your Vehicle at the agreed time and location. However, road traffic, weather, accidents, breakdowns and other factors may cause delays.
7.2 We are not liable for any loss, cost or damage arising from delays that are outside our reasonable control, including missed flights, connections or events. You are responsible for allowing sufficient time for your journey.
7.3 We may substitute a different Vehicle of similar or higher class if the originally booked Vehicle is unavailable due to breakdown, maintenance or other circumstances. If a comparable replacement is not available, we may:
a) offer a lower-class Vehicle with an appropriate adjustment to the price; or
b) cancel the Booking and provide a refund for any amount paid for Services not provided, in addition to any rights you have under the ACL.
7.4 We reserve the right to refuse carriage to any Passenger who, in our reasonable opinion, poses a safety risk, is intoxicated, behaves abusively or otherwise breaches these Terms.
8. Waiting Time, Overtime & Extra Charges
8.1 If the hire extends beyond the agreed time or distance:
a) additional waiting time and/or overtime charges may apply, usually charged at our then-current hourly rate or part thereof; and
b) extra distance or changes to destinations may incur additional costs.
8.2 Any tolls, parking fees, airport charges, road user charges or other out-of-pocket expenses incurred in providing the Services may be added to the final invoice unless otherwise agreed.
9. Passenger Conduct & Safety
9.1 You are responsible for the conduct of all Passengers during the hire.
9.2 All Passengers must:
a) comply with all reasonable directions given by the driver;
b) use seatbelts and any other safety restraints where provided and required by law;
c) not smoke (including e-cigarettes) in the Vehicle;
d) not consume illegal drugs in or around the Vehicle; and
e) not interfere with the driver, Vehicle controls or safety equipment.
9.3 If permitted under applicable state or territory laws and our own policy, passengers may consume alcohol in the Vehicle, provided this is done safely and responsibly. We reserve the right to prohibit alcohol consumption for any Booking.
9.4 We may terminate the hire immediately (without refund) if:
a) Passengers engage in abusive, threatening or unsafe behaviour;
b) there is wilful or reckless damage to the Vehicle; or
c) the driver reasonably believes continuing the journey would be unsafe or unlawful.
10. Damage, Cleaning & Extra Fees
10.1 You are responsible for any damage to the Vehicle or its interior caused by you or your Passengers (including soiling, breakage, or damage to upholstery, fittings or equipment), fair wear and tear excepted.
10.2 We may charge you for:
a) the reasonable cost of repairing any damage caused by you or your Passengers;
b) extra cleaning fees if additional cleaning is required due to spillage, illness or excessive soiling; and
c) any lost revenue where the Vehicle is taken out of service for cleaning or repairs as a result of your Booking.
10.3 You authorise us to charge such amounts to the payment method used for the Booking or to invoice you for those costs.
11. Subcontractors & Third-Party Providers
11.1 We may engage other licensed operators or subcontractors to provide all or part of the Services (including vehicles and drivers), particularly during peak times or for specialised Vehicles.
11.2 Where we do so, these Terms continue to apply and we remain responsible for the delivery of the Services to you, subject to any limitations under these Terms and the ACL.
12. Lost Property
12.1 You are responsible for ensuring that you and your Passengers remove all personal belongings from the Vehicle at the end of the hire.
12.2 If we find lost property in a Vehicle, we will take reasonable steps to store it and, where possible, contact you. We do not accept responsibility for any loss, theft or damage to personal belongings brought into the Vehicle, except to the extent required by law.
13. Australian Consumer Law & Limitation of Liability
13.1 Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy where there is a failure that cannot be excluded (for example, a major failure to provide the Services with due care and skill).
13.2 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the ACL or any other law that cannot lawfully be excluded, restricted or modified (“Non-Excludable Rights”).
13.3 Subject to your Non-Excludable Rights and to the maximum extent permitted by law:
a) we exclude all other warranties, guarantees and representations (express or implied) relating to the Site and Services; and
b) we are not liable for any indirect, consequential, special or exemplary loss, or loss of profit, revenue, opportunity or goodwill arising out of or in connection with your use of the Site or our Services.
13.4 Where our liability cannot be excluded but may be limited, our liability is limited (at our option) to:
a) the resupply of the Services; or
b) the payment of the cost of having the Services resupplied.
14. Force Majeure
14.1 We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, road closures, civil unrest, industrial disputes, government restrictions or pandemics.
14.2 If a force majeure event occurs, we will use reasonable efforts to contact you and, where possible, arrange alternative options.
15. Intellectual Property
15.1 Unless stated otherwise, we own or licence all intellectual property rights in the Site and its content, including text, images, graphics, logos and layout.
15.2 You may view and temporarily store copies of the Site content for your personal, non-commercial use. You must not otherwise reproduce, distribute, adapt or exploit any Site content without our prior written consent, except as permitted by law.
16. Privacy
16.1 We collect, use and disclose personal information in accordance with our Privacy Policy.
16.2 By using the Site or our Services, you consent to our collection and handling of your personal information in accordance with our Privacy Policy and applicable privacy laws.
17. General
17.1 If any part of these Terms is found to be invalid or unenforceable, that part will be severed and the remainder will continue in full force and effect.
17.2 No failure or delay by us in exercising any right under these Terms constitutes a waiver of that right.
17.3 You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights or obligations at any time.
18. Governing Law & Jurisdiction
18.1 These Terms are governed by the laws of [Your State/Territory], Australia.
18.2 You submit to the non-exclusive jurisdiction of the courts of that State/Territory and the courts of the Commonwealth of Australia.
19. Contact Us
If you have any questions about these Terms, the Site or our Services, please contact us:
Address: Melbourne, Australia
Phone: 1300-387-654